Return Policy

Return Policy

 

At Vivid Skin Lab, Your Satisfaction Is Our Priority. Due To The Nature Of Skincare And Personal Care Products, We Have A Limited Return Policy To Ensure The Safety And Hygiene Of All Customers.

1. Non-Returnable Items

For Health And Hygiene Reasons, We Do Not Accept Returns Or Exchanges On:

  • Opened Or Used Products

  • Skincare Items With Broken Seals

  • Items Purchased During Sales Or With Discount Codes (Unless Defective)

Please Make Sure To Review All Product Details Before Purchasing.

2. Damaged or Defective Items

If Your Product Arrives Damaged, Defective, Or Incorrect, Please Contact Us Within 7 Days Of Delivery At [Your Support Email] With:

  • Your Order Number

  • A Photo Of The Item And Packaging

  • A Description Of The Issue

We Will Review Your Case And, If Approved, Offer A Replacement Or Store Credit. We Reserve The Right To Refuse Claims Submitted After The 7-Day Period.

3. Cancellations

Orders May Only Be Canceled Within 2 Hours Of Purchase. After This Window, The Order Will Be Processed And Shipped, And Cannot Be Canceled.

4. Refunds (If Applicable)

Refunds Are Only Issued In The Following Cases:

  • You Received A Damaged Or Defective Item

  • The Product Never Arrived Due To A Shipping Error Caused By Us

Once Approved, Your Refund Will Be Processed To The Original Payment Method Within 5–7 Business Days. Shipping Charges Are Non-Refundable.

5. Return Shipping

If A Return Is Approved, We Will Provide Instructions On How To Send The Item Back. Customers Are Responsible For Return Shipping Costs, Unless The Return Is Due To Our Error.