FAQ

Frequently Asked Questions (FAQs)

💬 1. Where are your products made?

All our skincare products are proudly made in the USA using high-quality, cruelty-free ingredients.

📦 2. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery times:

  • U.S. Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

You’ll receive a tracking number as soon as your order ships.

🔁 3. What is your return policy?

Due to the nature of skincare products, we do not accept returns on opened or used items.
However, if your item arrived damaged or defective, contact us within 7 days of delivery, and we’ll gladly assist.

For full details, check our Return Policy.

❓ 4. I have sensitive skin — can I use your products?

Yes! Our formulas are crafted with gentle, skin-loving ingredients. However, we always recommend doing a patch test before using any new product.

💳 5. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and more — all processed securely through Shopify.

📞 6. How can I contact you?

You can reach us at:
📧 Email: support@vividskinlab.com
📞 Phone: (832) 286-1011
Or visit our Contact Us page.

🎁 7. Do you offer discounts or promo codes?

Yes, we offer exclusive discounts through email and social media!
Join our newsletter or follow us on Instagram for the latest deals.

📬 8. Do you ship internationally?

Currently, we only ship within the United States, but we’re working on expanding internationally soon!